Thanks for purchasing our products at Thunder operated by MCP00 ltd.
- 14 days return policy to be applied from the day in which the customer physically receives the product
- If the product arrives to damaged or does not work, the customer must report the problem within 14 days. Thunder doesn't allowed refunds without a valid reason. If the product has issues we will replace or fix the broken part and if not possible it will be replaced.
- If the product is not damaged, no refund or cancellation of the order is possible. The order cannot be cancelled before the product arrives and the problem has been noticed. We reserve the right to research the original purchase and to limit or decline refund. In case of a cancellation request (if acceptable) some fees may will be applied for the return delivery.
If anything is unclear, please get in contact for any questions, a member of the team will be happy to help. Contact us.